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    • Before we could resolve your inquires, please check on the following instruction below:
    • 1. Might be due to mobile network unstable and retry in 30 minutes
    • 2. Please verify mobile signal stability by moving to a stronger signal location
    • 3. Clear cache and blacklist, disable firewall
    • 4. Restart the device.
    • If non of the above work , please provide us your mobile model , operation system ( IOS or Android ) , country or city that you are accessing from , we will contact the service provider to assist you soonest possible.
    • Please following below procedures kindly:
    • Please verify registered email account and ensure it is correct.
    • Please check spam folder in email system to search the email.
    • Add noreply@bhex.com into the whitelist in your email server.
    • Ensure that email client works normally.
    • It is recommended to use Gmail, Outlook and QQ email service.
    • After troubleshooting of the above issues, please resend it again and if you still fail to receive email
    • please submit a ticket request or contact us via the Livechat service.
    • Temporarily does not support unbinding phone number.
    • Temporarily does not support modifying the Email Address。
    • Please fully describe the reason for applying for freezing the account, fill in BHEX registration email address, submit a request. Our support staff will respond it as soon as possible.
    • Please fully describe the reason for being locked, fill in BHEX registration email address, submit a request. Our support staff will respond it as soon as possible.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and our support staff will respond it as soon as possible.
    • 1. Login to BHEX : https://www.bhex.com,click the upper right corner Balance 
    • 2. Select the coin -> click Deposit. Copy the deposit address or scan the deposit QR code. Paste this deposit address into your withdrawal platform ( Example : E-wallet or Exchange )
    • 3. To check the status of your depositing: Click Balance -> Balance History. 
    • Tips:
    • Do not deposit coin that is not listed in BHEX as it may result in lost or unsuccessful deposit.
    • Fill in TAG if any for specific coin.
    • You can also searchHow to deposit and see the detailed steps.
    • 1. If your deposit address does not belong to BHEX, we will not receive your transaction hence due to the anonymity of the blockchain, BHEX do not know who controls those addresses and have no means of recovering those coins.  
    • 2. If your deposit address belongs to BHEX, please provide us the following information to investigate: 
    • Account ID,Coin/Token type,Transaction amount,Transaction TxID,TAG(If any),The incorrect deposit address and the correct deposit address,Screenshot of the deposit details
    • We will get back to you soonest possible.
    • Please provide UID , deposit time , quantity of coin for BHEX customer service, or submit a request. We will check and get back to you shortly.
    • If you sent wrong coins to your BHEX address, please provide us the following information to investigate: 
    • Account ID,Coin/Token type,Transaction TxID, TAG (If any),The incorrect deposit address and the correct deposit address,Screenshot of the deposit details
    • Then submit a request and upon investigated we will get back to you soonest possible.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • 1. Login to BHEX Official Website: https://www.bhex.com
    • 2. Click the upper right corner “Balance” → choose the coin → “Withdraw”. 
    • 3. But before withdrawing,you have to go through a series of authentication including: 2FA, KYC, Platform Verification.
    • 4. Enter the “Withdraw Address” and “Withdraw Amount”, and click “Confirm” to withdraw.  You can also search “How to withdraw” and see the detailed steps.
    • 1. BHEX will start the automatic withdrawal process as soon as you click the Withdrawal Confirmation button. Unfortunately, there is no way to stop this once initiated. Due to the anonymity of the Blockchain, BHEX is also unable to locate where your funds have been sent. If you have sent your coins to the wrong address by mistake, please try to contact the recipient of your funds. 
    • 2. If you have withdrawn your funds to another exchange with an incorrect or empty tag/required remarks, please contact the receiving party with your TxID and related information to retrieve.
    • 3. If withdrawn to a BHEX deposit address, please provide us the following information to investigate: 
    • Account ID,Coin/Token type,Transaction amount,Transaction TxID,TAG (if any),The incorrect deposit address and the correct deposit address,Screenshot of the deposit details.
    • Then submit a request and upon investigated we will get back to you soonest possible.
    • 1. If you have withdrawn coin/token but not reflected in Balance, there are mainly three scenarios:
    • Withdrew to a deposit address of a different coin/token. Withdrew to an exchange address, but the exchange has not listed the coin/token. Mistype the address
    • Please kindly note that if you have confirmed the withdrawal, there is no way for us to cancel or reverse it. We advice you to negotiate with the receiving party to resolve.
    • 2. If you have withdrawn to a correct address and your withdrawal is under confirmation in the blockchain, please kindly wait until it is confirmed. However, if it displays an abnormal status such as ‘failed’ in the blockchain explorer upon search.
    • BTC blockchain search address:https://blockchain.info/zh-cn/
    • USDT blockchain search address:http://omnichest.info/
    • ETH blockchain search address:https://www.etherchain.org/blocks
    • Please provide us the following information to investigate: Account ID, Coin/Token type, Transaction amount, Transaction TxID, The deposit address, Screenshot of the withdrawal details. Then submit a request and upon investigated we will get back to you soonest possible.
    • Please provide UID , deposit time , quantity of coin for BHEX customer service, and submit a request. We will check and get back to you shortly.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • 1. If your order has not executed:
    • Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.
    • If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.
    • 2. If you cannot cancel the order, or coins weren’t credited in your account etc, please reopen the ticket and attached: The order screenshot;
    • Exception or error screenshot;
    • We will try best to solve it as soon as possible.By the way,priority would be low if tickets lack of above screenshots.
    • OTC Trading
    • It is free of charge to trade on OTC
    • Deposit Fees
    • It is free of charge to deposit any digital assets.
    • Withdrawal Fees
    • Withdrawal fees are adjusted based on the blockchain condition.  Please read our Fee Schedule.
    • Trading Fees
    • Each trade will carry a standard fee of 0.1%.
    • If your problems aren't listed above, please submit the request to us, our agent will provide you the solution as soon as possible.
    • 1. Signed in > User Center > under "Google Authentication" click "Bind"
    • 2. Download Google Authenticator App (GA) on phone (IOS: APPSTORE / ANDROID: PLAYSTORE)
    • 3. Open GA App > Scan QR Code or Manual entry 16-digit key
    • 4.Under Email Verification > click Get code > key in 6 digit code received in Email inbox/Spambox. (code expired after 10 minutes)
    • 5. Input the 6 digit code generated from GA App Click "Complete" and Bound will be shown if successful.
    • Tips: Save the 16-digit key or QR Code for future back up to re-setup.
    • Temporarily has no such feature.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • 1. Logged in and click on top right User Center > KYC Bind
    • 2. Select your country and enter First name, Last name, Credentials and numbers (ID, Driver license, Passport, Education...), and gender.
    • 3. Upload:
    • a. Upload a photo of the front of your valid ID
    • b. Upload personal signature which includes the word BHEX and the current date
    • c. Ensure it clearly visible and do not crop
    • d. Photo file size must be less than 10 MB and format in JPG, PNG or JPEG
    • Click submit upon completion.
    • Be patient and wait for the review. Under normal circumstances, the audit can be completed within 24 hours.
    • You can also search “KYC” and see the detailed steps.
    • Please check on the following for verification process:
    • 1. Ensure that the nationality, first and last name filled information must be exact with the verification document attached
    • 2. Photocopy documents cannot be uploaded
    • 3. Image must be clear and visible
    • After verification failed reflected you may resubmit again.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • If your problems aren't listed above, please submit the request to us, our agent will provide you the solution as soon as possible.
    • 1. Logged in BHEX OTC account, click “AD Publisher” 
    • 2. AD Publisher Page
    • a) Click “Buy”, choose Fiat (CNY, USD, THB, EUR, JYP, KRW), the Token you want to buy (BTC, EHT, USDT, GUSD, BHT).
    • b) View payment method. The configured payment method defaults to the payment method supported by the AD. To unallocated payment, the pop-up window prompt users.
    • c) Select price type (Fixed Price/Floating Price). When you select Floating Price, you need to set the overflow ratio based on market prices and enter premium. When you select Fixed Price, enter price. Price input limit: 0.01-10000000.00
    • d) Enter Volume, Max. Limit, Min. Limit, Notes (Optional).
    • e) Click “Post a AD”
    • When you want to Post a AD to sell your digital assets, the operation is the same as Post a AD to “Buy”.
    • Tips:
    • • Reserve 2 decimal places
    • • The Min. Limit is 0.01, less than it can’t be filled in
    • • The Max. Limit is 10000000.00, more than it can’t be filled in
    • You can also search “How to post advertisement” and see the detailed steps.
    • You can also search “How to buy digital assets” and see the detailed steps.
    • You can also search “How to sell digital assets” and see the detailed steps.
    • Digital assets corresponding to pending orders will be locked by BHEX OTC.
    • Please proceed to transfer money and wait for the release.
    • If the digital assets are still not received 5 minutes after completing the payment, you can click "COMPLAINT" and submit a request. Our customer support will assist you accordingly.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • The fund password is the password you need to fill out when you sell digital assets or post advertisements in the BHEX OTC. Please save it carefully.
    • Logged in BHEX Account and click “Settings”  You can also search “How to set trade password” and see the detailed steps.
    • Sorry, this version does not support the change of trade password. If you have this requirement, please submit the request or contact customer service soonest possible.
    • Logged in BHEX OTC Account and click “Settings“.  
    • For security reasons, we are currently not allowed to change the nickname.
    • Please following below procedures kindly:
    • 1.Please verify registered email account and ensure it is correct
    • 2.Please check spam folder in email system to search the email
    • 3.Add noreply@bhex.com into the whitelist in your email server
    • 4.Ensure that email client works normally
    • 5.It is recommended to use Gmail, Outlook and QQ email service
    • After troubleshooting of the above issues, please resend it again and if you still fail to receive email please submit a ticket request.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.
    • There are several reasons why an account is frozen:
    • The order is cancelled three times without payment, and the transaction cannot be performed on the same day;
    • After changing the account password, you can't withdraw within 24 hours.
    • Please fully describe the problem, fill in BHEX registration email address, submit a request, and the customer service will solve the problem for you at the first time.